INTRODUCTION

The website contents, terms and conditions and all contracts formed between 'Collagenhealth' and users shall be governed in accordance with English Law. Please read these terms and conditions carefully before using the website operated by Collagen health trading as core supplements company number 6814046. By using or accessing our website, you agree to be legally bound by these Terms and Conditions of use as they apply to your use of or access to our website, any purchases made and orders placed. We reserve the right to change these terms and conditions at any time. Any such changes to the site is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be legally bound by the terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use our website.

LEGAL NOTICE

Under no circumstances shall Collagen Health (Core supplements) be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.

PURCHASES, ORDERS, ORDER HANDLING & PAYMENTS

Please remember that when Collagen Health accepts your order for Products on this website, there will be a legally binding contract until completion and delivery of your order.

All goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

All prices are displayed including VAT. The total cost of your order is the price of the Products ordered and delivery charges as set out in the delivery options.

Payment can be made by PayPal. If PayPal refuses to pay or does not for any reason authorise payment to us, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all products until full payment has been made by you and received by us and legal ownership of the products will immediately transfer back to us if we refund any payment for the products to you. 

RETURNS & REFUNDS

We do not accept returns and we do not exchange skincare products that have been opened, tampered with or with seal broken (this does not affect your ststuory rights)

 

Special conditions only apply to Natural Collagen Gels:

Natural Collagen Gel is biologically active substance that stays stable in temperature between 5-26 C. In hot or very cold weather we try to make sure that items are delivered to our customers in the best possible condition, but can’t be sure how order is handled once it leaves our warehouse. 

It is easy to inspect the gels before they are opened as they are in transparent glass bottles. Take the bottle and tip from one side to the other - if the gel moves like water , or it's still like a runny jelly then it means it has been affected by temperature, product's structure has broken down and therefore will not work as it should and can be returned for full refund. Even defective Naturall Collagen Gel has to be returned in orginal packaging, unopened, unused and with seal intact. Failing to comply with the above will affect your right for refund or exchange (this not affect your statutory rights)

If Natural Collagen Gel has been affected by the weather/temperature and arrived defective we will offer full refund ( with delivery and return cost covered) or we will offer exchange (and still cover the cost of delivery and return) . Customer will have to return defective item to us in conditions as steted above (unused, unopened, etc) 

 

If your returned order is not defective or was defective but used - we will not refund your item cost, delivery cost and return cost. 

Customers have to email us  for detailed instruction about refund/exchange  BEFORE they send item back. 

 

CANCELLATION RIGHT

Under the Consumer Contracts Regulations you have the legal right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. You can submit your cancellation notice by email.

LIABILITY If the goods we deliver are not what you ordered or are damaged or defective or the delivery/presentation of items is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery/collections of the goods in question. If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either: a) to make good any shortage or non-delivery; or b) to replace any goods that are damaged or defective; or c) to refund to you the amount paid by you for the goods in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 'c' above. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail. Risk of loss and damage of products passes to you on the date when the products are delivered.

INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us. The content of this website (including without limitation any text, video, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below. You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


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